Supervisor, Ticketing & Reservation Officer at iCarryGo.com Limited

iCarryGo.com Limited is an online travel company with her head office situated in, The Federal Capital Territory Abuja, Nigeria. The Company is committed to offering the very best of travel deals packages such as cheap flights, cheap hotels, professional visa consultation, all at an affordable rate. We comprise of a group of professionals from major sector of the economy with a passion to drive the travel and tourism industry to a point of significance and relevance with the power of innovative technology.

We are recruiting to fill the position below:

Job Title: Supervisor, Ticketing & Reservation Officer

Location: Abuja

Job Details

• We need candidates with at least 3 years working experience in booking, ticketing, reservation and customer care services.
• The officer will supervise the handling  ticket issuance and reservation for the company and will also interface with customers in addressing their issues, inquiries and relaying timely information to clients
• Receives calls from online customers and dealing with customer-related issues and queries
• Will set targets and must also meet target set as well.
• Ensures proper flight reservation, hotels and cars, and issue ticket and voucher where necessary
• Ensures effective and efficient intra and interpersonal communication with the customers
• Educates and enlightens customer on the new and existing products of the company
• Ensures adequate solution to customers on any difficulty encounter why booking ticket on their own
• Prepares and forwards daily sales report to the account department at every close of business.
• Ensures proper balancing of every online transaction, off-line transaction, walk-in customer on daily basis and present it to account department for review
• Provides a simple income and expenditure of the company at the end of every month
• Follows up on every prospects and pending transaction on a daily basis
• Informs travel agents in other locations of space reserved or available
• Telephones customer or ticket agent to advise on changes with travel conveyance or to confirm reservation.
• Assigns specified space to customers and maintains computerized inventory of passenger space available.
• Determines whether space is available on travel dates requested by customer.
• Should have knowledge of hotel and visa processing and be very vast with the ue of GDS (Amadeus, Galileo and Sabre)
• Ensure smooth running of office operations and be creative with ideas that can boost sales
• Handles customer inquiries with the ability to convert inquiries into sale
• Performs other job functions as it will be assigned by your supervisor .

Qualification

• Candidate must have 2-3 years experience in a notable and structured online travel agency firm with experience in ticketing and reservation and in customer service.
• Kindly note only Residents of Abuja  should apply.

Skills:

• Booking and Issuing Tickets with Galileo GDS
• Booking and Issuing Tickets with Sabre GDS
• Booking and Issuing Tickets with Amadeus GDS
• Problem- solving skills.
• Good customer service skills
• Interpersonal skills
• Very hospitable and courteous
• Ability to handle customers’ grievances without loosing the customers.
• Willingness to work with a strong drive.
• Ability to multi task with a strong drive for result.
• Good written and communication skills.
• Must be able to handle pressure and work with less supervision.
• Strong persuasion and negotiation skills

Application Closing Date
17th March, 2020.