Supervisory Consular Assistant (Correspondence Team Lead) at the U.S. Embassy

The U.S. Consulate General in Lagos is seeking to employ a suitable and qualified candidate for the position below:

Job Title: Supervisory Consular Assistant (Correspondence Team Lead)

Announcement Number: Lagos-2019-022
Location: Lagos
Series/Grade: LE – 1405 8
Promotion Potential: LE-8
Appointment Type: Permanent
Hiring Agency: Consulate General Lagos
Work Schedule: Full-time – 40 hours per week
Security Clearance Required: Public Trust – Background Investigation
Appointment Type Details: Indefinite subject to successful completion of probationary period

Summary

The work schedule for this position is: Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Basic Function of the Position

Under the supervision of the Deputy Consular Chief, incumbent supervises and assigns workload to three (3) Locally Employed Staff (LE Staff) within the Correspondence Unit (CU) of the Consular Section to process and respond to all inquiries relating to U.S. visas and American Citizen Services (ACS).
S/he responds accurately and efficiently to incoming emails, phone calls, and postal mail from the general public regarding Immigrant Visa (IV), Non-Immigrant visa (NIV) and American Citizen Services (ACS).

Qualifications and Evaluations
Requirements:

Experience: Four (4) years work experience in consular or other work related to customer services, correspondence, and/or work applying regulatory materials is required.
Job Knowledge: Thorough knowledge of immigration laws, regulations, and procedures, as well as knowledge of Nigerian cultural environment is required.

Education Requirements:

Bachelor’s Degree in Business Management/Administration, Communications/Mass Communications, Marketing, Public Administration, or Sociology is required.

Evaluations:

This may be tested.

Language:

Level IV (Fluent) speaking/reading/writing English is required. Level IV (Fluent) in one of local language (Igbo, Hausa, Yoruba etc) is required.

Skills and Abilities:

Ability to draft correspondence quickly and with minimal grammatical and substantive errors; respond independently to inquiries as well as ability to prioritize work are required.
Proficiency in Microsoft software packages and ability to exercise good judgement are required.

Equal Employment Opportunity (EEO):

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info
Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Lagos, Nigeria may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information
Hiring Preference Selection Process:

Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

AEFM / USEFM who is a preference-eligible U.S. Veteran*
AEFM / USEFM
FS on LWOP and CS with reemployment rights **

Important

Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.
A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

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