Team Lead at Fenix International

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Title: Team Lead

Location: Badagry, Lagos
Position: Full-time
Team: Sales

Responsibilities, Deliverables and Activities
Key Responsibilities:

• Sales Target Achievement within assigned Clusters
• Achieve Excellent PH of customer portfolio
• Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities:
Sales Target Achievement within assigned Clusters:

• Market Initiatives – Drive market initiatives to achieve and increase quality customer base in the assigned clusters
• Market Activations – Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
• Product Targeting – Drive all product mix sales through the right product targeting to the right segment of the prospects / customers.
• Product Presentation – Carry out product presentations and exhibitions within assigned clusters
• Identify Opportunities – Constantly identify opportunities for driving activation and other sales within clusters.
• Plans- Draw up weekly / Monthly route plans for the FPCs
• Track Sales- Track daily / weekly / monthly sales target Vs actual with the FPCs
• POS Location- Collaborate with CX, Operations on viable locations for POS Expansion and management

Achieve Excellent PH:

• Sales Compliance – Drive sales process compliance within clusters
• Customer Visits – Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
• Influence Customer Behavior – Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
• Product Choice – Ensure the right product is sold to the right customers
• Field Clinic- Participate in Field clinic activities
• Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the FPCs
• Training – Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team management:

• Recruitment – Regularly recruit new Fenix Power Champions (FPC) within the territory.
• Performance Monitoring – Weekly performance monitoring of RPCs and initiating corrective actions where required
• Meetings – Hold regular meeting with the RPCs
• Training – Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.
• Commission Structure – Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
• Reward- Design reward and recognition schemes for high performing RPCs
• Customer Forums – Participate in customer service forums, field clinics, weekly meetings with SCAs
• Team Building – Drive #One Team goal within clusters via team building activities

After Sales Support:

• Overdue Customer Visits – Regularly visit overdue customers to ascertain their challenges and resolve
• Escalate issues – Escalate lingering issues to the FSMs
• Quality Check – Daily / weekly checks on quality of installations by FPCs
• Swap stocks – Deploy and track swap stocks and children in the territory
• Repossession – Repossess Fenix kits from fringe customers
• Stakeholders Engagement:
  • Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc
  • May represent the business during community engagements and goodwill activities

Reporting:

• Send weekly / monthly reports on sales activities within the territory using the approved template

Required Skills and Experience

• B.Sc. degree or equivalent
• 2-4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
• Experience or passion for working in developing markets

Highly Desired Skill:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions-oriented)
• Flexibility with the ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

Application Closing Date
Not Specified.