Team Lead, Consumer Collection and Recoveries Head at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Lead, Consumer Collection and Recoveries Head

Location: Nigeria

Job Objective(s)

• Coordinates collection and recovery activities of the entire unit end to end
• Provide initiatives for sales leads/penetration
• Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement
• Minimise Loss resulting from non payment of loan. Loss forecasting and reports will be provided by the collection MIS unit
• Supervision of the daily activities of direct reports
• Initiate the formation and review of collection strategy manual and queuing criteria on a quarterly basis or as business requires
• Initiate a review of the Collections and Recovery Procedures
• Review net flows and collector productivity by bucket for capacity planning and for training needs
• Implementing new strategies and tactics to improve collections and recovery performance, training and coaching staff to improve performance
• Review/update watchlist on a monthly basis while monitoring accounts based on early warning signals
• Provide feedback on collection activities for policy changes
• Tools and Resource management
• Achieve assigned recovery targets to contribute to organisation’s financial performance (Consumer and SME)

Minimum Education Qualifications

• University Degree
• Masters and/or other professional qualification will be an added advantage
• Professional Qualifications would be an added benefit

Previous Work Experience Requirements:

• Minimum 5+ years in similar position
• Must have hands on experience in Credit Collection and Recoveries for consumer and SME, Sales, Relationship Management, Customer Service
• Fair employer relationship in FGN, State and LGA.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments

Skills required:

• Excellent product knowledge skill
• Excellent interpersonal, and negotiation skills
• A good understanding of risk, credit policies and procedures
• Excellent communication, planning, conflict resolution, organization, problem solving and analytical skills
• Customer account analysis skill
• Root Cause analysis and providing the right resolution plan for delinquent account

Knowledge:

• Reporting
• Understanding of complex financing methods
• Financial statement analysis
• Credit risk management
• Knowledge of banking operations
• Understanding of CBN money policies and guidelines
• Credit analysis
• Knowledge of relevant legal requirements
• Knowledge of insurance claim process

Application Closing Date
Not Specified.