Team Lead, Knowledge Management at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Team Lead, Knowledge Management

Job ID: 1900005D
Location: Lagos
Organization: Managing Director
Schedule: Regular
Job Type: Full-time
Grade Range – From : Assistant Manager Grade Range – To : Manager

Description

Maintain a collection of physical books, articles etc) and digital resources and advise on the management of Intellectual property rights
Deliver business-driven portfolio of useful information, research and intelligence-based services to all levels of the bank’s employees by creatively leveraging technology
Monitor the use of the knowledge assets and measure the business value of the knowledge to the end-user community, by leveraging technology
Promote knowledge-sharing through the bank’s operational business processes and systems by, among others, strengthening links and improving integration among information sources within the bank
Provide support for the establishment and nurturing of communities of practice, including workshops, research and action learning programmes
Identify stakeholders and creatively look for opportunities to engage them in knowledge management strategies
Plan and manage short- and long-term knowledge management projects to drive the bank’s KM vision and strategy
Document knowledge management and business intelligence requirements and ensure sign-off from end-user communities prior to systems implementation deployment
Ensure that the outcomes of learning projects are comprehensively documented and that valuable know-how arising from participation in the Academy’s programmes is keyword searchable, making it possible for individuals and teams to share knowledge
Work in conjunction with ICT to design appropriate knowledge management systems and corporate reporting solutions that meet business needs
Design, construct and maintain in-house content management systems and online data repositories of relevant materials, including library catalogues. Refine search and retrieval processes to harvest relevant research from a wide range of online and offline sources
Extract and manage information relevant to the bank from electronic databases and other published sources using search engines, query tools and other more traditional approaches
Develop an appropriate framework for analysing and capturing useful knowledge from individual learners, workshops etc., in a style and language suitable for corporate-wide dissemination/sharing
Assist others, including bank-sponsored scholars, to implement storage and analysis techniques to support primary and secondary research activities aligned to the bank’s strategic goals
Monitor conferences, seminars and training workshops associated with the academy, and develop data-collection and tracking systems
Monitor and evaluate the knowledge management platform, including external benchmarking opportunities
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook