Team Lead / Restaurant Manager at Cafe Neo

Neo represents a modern and vibrant approach to celebrating Africa’s coffee heritage. Sourced from the shores of Lake Kivu in the Hills of Rwanda, each coffee bean is nurtured then roasted to perfection to produce that perfect cup. Our name is what we strive to be and since opening our doors in 2012, we have made a commitment to good old-fashioned values.

We are recruiting to fill the position below:

Job Title: Team Lead / Restaurant Manager

Location: Lagos

Job Duties and Responsibilities

• Plan and execute company strategy
• Manage and oversee operations across all stores
• Deliver superior customer service
• Ensure customer satisfaction
• Plan and develop guest loyalty programs
• Plan new and update existing menus
• Plan and execute the overall marketing strategy
• Participate at local events
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead employees
• Hire new employees
• Train and evaluate staff performance
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Monitor operations and initiate corrective actions
• Implement innovative strategies to improve productivity and sales

Job Requirements and Qualifications

• Culinary school diploma or BSc degree in Business Administration
• 3-5 years of experience as a Restaurant Manager or similar role
• 3 years of experience customer service management
• Extensive food and wine knowledge
• Computer literacy
• Familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Basic HR and taxation knowledge
• Problem solver

Application Closing Date
15th July, 2020.