Team Leader at Hephzibah International Business Concepts

Hephzibah International Business Concepts is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Team Leader

Location: Lagos

Job Descriptions

• A Team Leader is a position found widely throughout various industries. A team leader works to ensure a positive experience for the customer by coaching and managing other employees.
• A team leader will also assist with the execution of daily operations by overseeing staff training, team building exercises and performance reviews.
• A team leader is well informed on the policies and expectations of the company and is usually promoted from within or has prior relevant experience.

Responsibilities

• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Ensure company goals and objectives are being met by each employee and provide constructive feedback
• Address customer concerns in reference to products, services rendered or employee interactions
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
• Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
• Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
• Oversee and administer quizzes and tests to ensure employees have a firm understanding of company policy
• Oversee and maintain inventory and order office, cleaning and other supplies as needed

Job Requirements

• Bachelor’s degree in Management or other relevant industry field is preferred
• Experience organizing training initiatives for departments within the company
• Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same
• Proficient using Microsoft Suite and other data entry software
• Instructional experience in a group business setting preferred
• Strong understanding of business goals and standards for customer service
• Experience analyzing company needs, employee development and goal setting
• Ability to communicate effectively with senior management and other departments
• Extensive knowledge of management strategies and practical application in the workplace

Application Closing Date
20th July, 2020.