Team Leader (Customer Services) at Morgan Omonitan & Abe Limited
Morgan Omonitan & Abe Limited – MO&A, is an engineering & development consulting firm in Nigeria, with recent expansion to Ghana in West Africa.
Founded in 1972, MO&A has over 40 years of experience and expertise in providing integrated engineering & development consulting services such as civil & structural engineering, project management and independent expert services to the private & public sectors. MO&A has built a legacy of several successfully executed projects and partnerships with clients and stakeholders.
We are recruiting to fill the position below:
Job Title: Team Leader (Customer Services)
Location: Lagos
Responsibilities
- Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members
- Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best.
- Teach and train team members on various customer service strategies
- Undertake ongoing customer service work to better understand the demands, positives and pain points of the job
Requirements
- General Education Degree Certificate (any field is fine)
- Ability to develop, implement and assess performance metrics
- Proven record of boosting team performance and employee retention rates
Application Closing Date
30th December, 2020.
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