Team Member, Chanel Switching Services at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Chanel Switching Services

Location: Nigeria

Job Objective(s)

To manage the bank’s card related applications and ensure 100% uptime.
Proactive routine maintenance of application servers (FEP/CRM/TAMs/BDLite/Kimono).

Duties & Responsibilities

Implement short- and long-term strategic plans to ensure system capacity meets existing and future business requirements.
Assist in installing, testing, debugging documenting applications using appropriate tools
Daily systems check to be carried out and documented
Drive compliance of agreed service level agreements with business units and external service providers.
Hold Quarterly Meetings with Application vendors to review performance and identify areas of improvement
Liaise with systems experts/OEMs on Hardware and Software that affects your platforms and its availability.
Document and maintain operational policies, procedures, and associated training plans for team members
Maintain zero level of escalation of issues by promptly addressing challenges either identified or brought to your attention by stakeholders cum team
Daily backup of all channels must be ensured and also demonstrate and show proof of data restoration capability
Liaise with GPVM to coordinate the negotiation with vendors, outsourcers, and contractors to secure- Banking specific products and services.
Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
Ensure timely development and deployment of innovative solutions for the unit.
Ensure that vendor-related projects are monitored strictly to meet set deadlines.
Engage stakeholders to understand requirements when developing solutions for the various units.
Identify areas of improvement bothering on products, applications, and services within the team’s support.
Monitor fraud prevention solutions across all collections and remittance platforms.
Ensure all Incomes are configured properly at set-up and captured for all Collections and remittance products.
Analysis of Card Performance report to study and monitor transaction patterns to ensure optimal transaction processing.
Transaction Decline analysis report.
Provide Performance reporting and analytics (Count. Volume and Revenue).
Analyse and interpret customer behaviors and patterns to increase retention.
Daily/Weekly Regional switch transaction report to monitor the acceptable level of transaction declines. (Functional – 15% & Technical – 5%).
Weekly Review and reporting of projects, Issues, and collection mandates.
Group Digital Banking Monthly Card Performance Report.
Group Digital Banking Monthly Transaction Processing Report.
Review daily transaction status reports identifying reasons for failures and ways to avoid them.
Provide reports when required.

Minimum Educational Qualification

First Degree in Computer Science or any related field.
Minimum of 3 years work experience required

Knowledge & Skills Required:

Payments industry trends.
Card business and innovation.
Project coordination skills, including organizing, prioritizing, and tracking all phases of a project.
Trend monitoring for transactions performed on the various card platforms & solutions.
E-Channel/Payment Technologies.
Relational Database management.
Relationship Management.
Interpersonal skills.
Strong Oral and Written Communication.
Results orientation.
Stakeholder Management.
Technology Innovation.