Team Member, Enterprise Application Support at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Enterprise Application Support

Location: Lagos, Nigeria

Objectives

• To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.
• To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service availability and zero data loss in the event of disaster events.
• To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.

Responsibilities
Documentation of Enterprise architecture baseline:

• Ensure proper documentation of Enterprise Application support process / procedures and Configuration items.
• Ensure up-to-date procedures for both end-users and operators of these systems.

Process optimization:

• Ensure timely understanding of any new software integration into company systems.
• Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
• Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7×365

Project Delivery Effectiveness:

• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data:

• Take necessary and prompt corrective actions to ensure the achievement of set objectives.

Issue Closure within TAT:

• Ensure that support Issue raised by the business are resolved within the agreed TAT.
• Ensure mitigation against future occurences

Adhoc Duties:

• Render periodic report for management descision making.
• Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.

Key Performance Indications
Financial:

• IT Operations cost management
• Customer Satisfaction
• Operational downtime associated with Payment System Application Support
• IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure

Internal Process:

• Service uptime

Employee Experience:

• Employee satisfaction level
• Career development

Job Requirements
Education:

• First degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
• Post graduate degree, MBA and / or technical certifications will be an advantage.

Experience:

• 2 years relevant experience within a technology intensive environment (Financial Services, Telecommunications, etc)

Key Competency Requirements:

• Applications support (ASUP L2)
• IT Operations (ITOP L2)
• Problem management (PBMG L3)
• Information security (SCTY L3)
• Service level management (SLMO L2)
• Configuration management (CFMG L3)
• Change management (CHMG L3)
• Release and deployment (RELM L3)

Remuneration and Benefits

• Negotiable and competitively structured in line with the industry pay standards.

Application Closing Date
Not Specified.