Team Member, Finacle Service Management at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Finacle Service Management

Location: Nigeria

Job Objective(s)

To manage and ensure availability of Finacle Application to users at all times.

Duties & Responsibilities

Monitor Finacle Production services in Nigeria and the subsidiaries, and respond to alerts triggered by all the available monitoring tools.
Monitor all in-country Finacle servers real-time and review reports from the countries to identify and apply all necessary corrective actions.
Ensure critical logs are archived periodically as configured on Production servers.
Carry out periodic services maintenance to improve performance of Finacle.
Ensure availability of all Finacle Test environments for stakeholders.
Deploy all Production patches.
Download all Finacle generic patches periodically as delivered by Infosystem.
Ensure testing of released patches is conducted.
Obtain approval of Change Control Board to deploy to production.
Deploy patches to Production in a controlled manner.
Deploy Finacle custom fixes as requested by the application developers.
Apply all Finacle Configuration changes as approved.
Install new Finacle instances for testing, simulation, as and when required.
Deploy Finacle backup servers to subsidiaries in line with regulatory requirements.
Provide Integration Support.
Handle configuration and Integration of third-party applications to Finacle.
Provide Connect24 and Finacle Integrator (FI) support to all third-party application owners and vendors.
Ensure optimal channels transaction processing by Finacle interfaces.
Ensure stand-in server (CSIS) is continuously synchronized with Finacle Core.
Ensure all changes on Production are replicated to Disaster Recovery (DR) site and in-country servers.
Schedule and execute annual Fail-over Tests to the DR site in Rack Center for all Finacle environments bank-wide.
Schedule and execute annual Finacle BCP Tests for all in-country servers in line with regulatory requirements in the relevant subsidiaries.
Resolve issues on Finacle Core Services and channels.
Investigate and resolve reported issues on Finacle core services and channel transactions within SLA.
Review Finacle Logs to identify potential bottlenecks to uninterrupted service availability.
Escalate Product bugs to the Finacle consultants (Infosys/CWG) and ensure prompt delivery of solution.
Execute key strategic projects as assigned by the supervisors.
Identify and implement initiatives that would enhance service delivery and internal efficiency.