Team Member, Process Design & Optimization at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Process Design & Optimization

Location: Nigeria
Job Type: Permanent

Job Objective(s)

• To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.

Responsibilities

• Identify process gaps along with a root cause analysis of issues and make fact-based recommendations for process improvement.
• Drive process re-engineering and improvement.
• Work with various teams to ensure the development of an efficient and scalable end-to-end process.
• Make process design and development recommendations to standardize, improve or redesign processes to meet business needs.
• Complete post-deployment analysis, monitoring, and driving recommendation for improvement to completion.

Qualifications

• Bachelor’s Degree in any field.
• Minimum of two (2) years of relevant work experience.

Candidate’s Profile:

• Our ideal candidate must have an impressive understanding of products and processes. A team player, a strategic partner, a good listener, and a problem solver.

Knowledge & Skills Required:

• Data analysis
• Product and process knowledge
• Proficient in MS packages
• Problem-solving
• Attention to detail
• Project management

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
22nd July, 2022.