Technical Author – Ubuntu and Canonical Products (Remote) at Canonical Nigeria

Canonical – We deliver open source to the world faster, more securely, and more cost-effectively than any other company. We develop Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000 contributors. Ubuntu means ‘humanity to others. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation. Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world’s biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world’s most productive developers. Secure and reliable, elegant and intuitive, and open for innovation – Ubuntu is the future of open source, which is why it’s the fastest-growing Linux in the world despite already being the most widely deployed.

We are recruiting to fill the position below:

Job Title: Technical Author – Ubuntu and Canonical Products

Location: Lagos (Remote)

About the Job

As a technical author, you’ll be part of an engineering team, focused on a specific Canonical product.
You will lead the team effort to create and maintain documentation, including tutorials, how-to guides, reference guides and explanatory material for the product you develop.
You will have a broad impact on – and responsibility for – the quality of the user experience with the product, and will contribute towards the long-term success of the project.
As the technical author on the team, you will collaborate with software developers, product managers, community members, other documentation authors, information architects, quality assurance engineers, and technical support engineers to develop clear documentation for complex technical topics.

Responsibilities
What you’ll do:

Create materials for experienced software engineers as well as those who may be new to the product
Use and explore the product in depth, to help discover where the documentation needs to be improved
Create documentation including tutorials, how-to guides, reference guides and explanatory material
Review, road-test and improve practical guides
Update reference and explanation material in collaboration with colleagues
Improve and correct documentation based on feedback from users and technical support
Read design documents and specifications
Build, install, and use pre-release software to assist in generating proper instructions
Standardise the structure, presentation, style and language of content across products
Actively improve documentation, through attention to practice, process, tools and users’ needs.

Requirements
Our best candidate is:

Qualified with a BS/BA or equivalent in Technical Communication, English, or Computer Science
A technical author who’s comfortable working with, reading and writing code
Or a programmer/developer with a record of producing excellent documentation
Software development experience in Python, JavaScript or other suitable language
Familiar with application deployment, system operations, and infrastructure management
Experienced working in a technical writing position
Has excellent written and verbal communication skills
Ability to assimilate technical information rapidly from a variety of sources
Has the character and flexibility to work in a fast-paced environment
Familiar with command line UNIX/Linux
Effective working in a distributed team
Confident using Ubuntu Desktop for all of the above
Familiar with Git or other version control systems
Has knowledge of HTML and Markdown
Able to travel twice a year for up to two weeks for events.