Technical Customer Support Analyst at Brightstar Integral Technology Solution

Brightstar Integral Technology is a service delivery company that provide a combination of technology and media services we are led by certified professional with expertise in Research, Design, Development and Delivery of high-end Technology Solution services. Our core competency, developed through extensive worldwide exposure to a variety of business processes, industries and technologies, lies providing client focused Business Consulting and Re-Engineering of IT Services.

We are recruiting to fill the position of:

Job Title: Technical Customer Support Analyst

Location: Lagos

Job Description
The Proposed candidate will have:

A good understanding of software development
Excellent writing skills (for documenting the process)
Excellent communications and consultancy skills
Strong interpersonal and oral and written communication skills to provide quality customer service.
Excellent organizational skills. Ability to manage time well in a fast paced environment and prioritize tasks frequently.
Thorough and broad knowledge of end point operating systems platforms including Windows, IOS and Android.
Basic knowledge of dependent End User compute technologies including Microsoft Office , Active Directory and networking
Excellent analytical and problem solving skills. Ability to perform moderate troubleshooting and in-depth research, and develop solutions to basic problems
Highly experienced working with:
- Word press websites
- HTML and CSS
Experienced with:
- Responsive website design
- Adobe Photoshop
- Using FTP clients to manage website files
- Applying general design, layout design, and web design principles
Familiarity with:
PHP, jQuery, and Javascript is encouraged, but not required
Coding HTML emails is a plus, but not required

Key Responsibilities

Provide Application Support and Management to Clients
Visit Client site as required
Reviews and investigates all IT related problems to determine cause and most appropriate solution. Provides information and explanation to end users on problem resolution, and offers suggestions and advice to prevent similar issues if necessary.
Purchase of IT Hardware
Design and Maintenance of Client’s Websites
Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
Assists with or performs administrative tasks
Create logs to document testing phases and defects and Report bugs and errors to development teams
Help troubleshoot issues
Perform Testing which includes stress testing, performance testing, functional testing, scalability testing and quality assurance
Requirements organization which includes eliciting requirements from clients and translating to Backend Team as well as Translating and simplifying requirements