Technical Operation Manager at Palmpay

PalmPay is the latest fintech gunning for a slice of Nigeria’s financial services pie. The Chinese phone brand is owned by Transsion Holdings, the company seemingly on a mission to understand and dominate the African phone consumer like no other. PalmPay is a platform for peer-to-peer money transfers, airtime purchase and bill payments. Like existing players in the payments space in Nigeria, it hopes to extend the blessings of banking and personal finance to everyone who can download its mobile app using a smartphone.

We are recruiting to fill the position of:

Job Title: Technical Operation Manager

Location: Lagos

Job Description

Perform Local Testing of the products
Liaise with the Merchants / Businesses on API integration and escalate any issues that may arise while integrating
Perform Post Integration Tests and monitoring before the product is rolled out
Analyze incident logs and spot trends and underlying issues from reports
Provided base level Technical support to non-technical personnel within the business
Conduct research to address customer concerns
Up-to-date research on the latest technologies and solutions applicable to company products
3rd Party API Integration Support
Merchant / Client / Customer Support
Liaise between the Engineering Support and Business Development.
3rd Party Downtime Tracking & Follow up.