Technical Product Support Officer at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs.

We are recruiting to fill the position below:

Job Title: Technical Product Support Officer

Location: Lagos
Job Category: Digital business
Job Sector: VAS Telecoms, Gaming Solutions,
Position Type: Full time
Reports to: Product Lead

Job Summary & Purpose

• We are looking for a technically savvy individual with a product mindset to help us continue to grow and launch new features and services.

Responsibilities

• Assist in the deployment of new products and analyze changes on incremental enhancements for existing products.
• Participates in test planning and performs acceptance on completed use cases during development cycle.
• Work with the quality assurance team to ensure that delivered system is properly tested and meets the product requirements.
• Work with the product design team to understand product feasibility and limitations.
• Work with Product Managers in promoting products to improve sales and revenue.
• Work with Technical writers on end-user and system documentation, review documentation.

Requirements

• Academic Qualification: Bachelor’s Degree in Computer Science or any related field.
• Experience: Minimum of 3 years of work experience in a similar role

Key Skills & Competencies:

• Knowledge of Microsoft Office Suite (Outlook, Excel, Word, Powerpoint).
• Excellent analytical and problem-solving skills.
• Superb oral and written communication skills.
• Exceptional attention to detail and organizational/project management skills.
• Strong technical aptitude, demonstrated by proficiency in some technical skill (preferably related to web content/programming or data analysis).
• Understand customer needs and gather product requirements to improve engagement.
• The ability to work under pressure and adapt to change.
• The ability to balance customer needs against the company’s vision.

Benefits

• Excellent pay package
• Training & development
• Performance bonus
• Sane work environment
• Daily Lunch.

Application Closing Date
19th March, 2020.