Technical Support Officer at Arit of Africa Limited

Arit of Africa Limited is a worldclass IT Systems Integrator and ICT Infrastructure Solutions Provider established over four decades ago with specialty in the deployment of highend IT systems, solutions and services. We are a customer centric organization providing a range of solutions to meet the demands and challenges of our customer. We have an indepth understanding of the Nigerian market and therefore understand the need to be conversant with the dynamic environmental factors in which the businesses operate, bearing in mind international best practices. Suffice to say we are a glocal (global and local) organization set to provide firstrate services that delight our esteemed customers.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Lagos

Major Responsibility & Duties

• Responding to support tickets from clients and colleagues within agreed Service Level Agreements
• Resolving support tickets in a fast and professional manner
• Keeping support requester updated on the progress of resolving their support ticket
• Documenting support ticket and resolution for monthly performance review
• Ensuring all support coming in on emails, phones and conversations is logged in the support system
• Feedback any important client information to Client Services Team and/or Technical Support Team

Application Closing Date
30th September, 2021.