Technical Support Officer at PalmPay Limited

PalmPay Limited, is a fintech-focused subsidiary Transsnet. transsnet is asubsidiary of Transsion, Africa’s biggest smartphone manufacturer. We develop mobile financial services in Africa and aim to reach 100 million users within the next 3 years.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Data analysis of payment channel and problem analysis.
• Deal with and respond to business problems, cooperate with customer service team to solve problems in time.
• Collect requirements, collect suggestions and optimize products.
• Coordinate and promote the problem-solving of each department, and optimize the work flow of each department.
• Follow up channel problems and contact channel supplier to locate and solve problems.
• Timely respond to Shenzhen team issues and report the progress of problems.
• Ability to read system Logs, analyze error codes and proffer appropriate solutions.
• Ability to monitor vpn downtime with payment channels and escalate in due time.

Job Requirements

• Full time Bachelor’s Degree or above, major in Computer Science,
• 5 -10 years working experience, can understand code and analysis log.
• Good logical thinking ability and self-study ability.
• Positive and responsible working attitude, good communication skills and coordination ability.
• Be able to respond and cooperate with all departments in a timely manner.
• Be able to work overtime on holidays.

Salary
N150,000 – N250,000 monthly

Application Closing Date
14th July, 2021.