Technology Assistant (Technology Support) at the American International School of Abuja (AISA)

The American International School of Abuja was founded in 1993 when a group of parents and U.S. Embassy officials recognized the need for a school that would adequately prepare students who reside in Nigeria to continue their education in American schools overseas. AISA quickly grew to become the most prominent international school within Abuja and gained a diverse International population.

AISA now has over 40 different nationalities represented among our student and staff population with the majority of students and faculty being from overseas. AISA is committed to maintaining a strong culture where diversity is respected. We are very much a part of the community around us and every year take time to celebrate the local culture.

We are recruiting to fill the position below:

Job Title: Technology Assistant (Technology Support)

Location: Abuja
Employment Type: Full-time
Reports To: IT Director

Position Description / Overview

• The Technology Assistant is responsible for performing tasks related to the use of technology on campus.
• The primary responsibilities will be managing the intake of malfunctioning devices, performing initial diagnosis, and resolving minor issues as well as assisting with CCTV system management and maintenance.
• The Technology Assistant must exhibit an ability to positively and collaboratively work with the administration, staff, parents, and students.

Principal Duties and Responsibilities

• Maintain records of all devices; functioning devices, malfunctioning devices, symptoms, fixes, etc.
• Assist staff and students in addressing technology-related issues
• Coordinate the maintenance and support of school CCTV system
• Perform routine maintenance of technology equipment follow up and correct any problems that are detected and notify supervisors of any updates that are needed
• Troubleshoot technology problems as they occur – identifying, resolving, and/or correcting various system errors or failures
• Address problems in hardware, software, network, and/or procedures
• Keep an accurate and up-to-date logbook of all maintenance and repair work, indicating the problem, location, resolution, and any follow-up that is needed
• Assist with sending out equipment for repairs, if necessary, including estimates and follow-up documentation
• Process and assemble new technology equipment
• Preview and install new software
• Train users in the operation of new or modified systems and programs
• Any additional duties or responsibilities as assigned by the immediate supervisor.

Job Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, or Technology required
• Three (3) years of experience with technology systems required
• Previous experience working in a school or education environment preferred.

Desired Skills and Abilities:

• Knowledge of Apple products including iPad, MacBook and Apple TV
• Highly skilled in keeping detailed records
• Work effectively with children
• Operate and maintain a variety of technological equipment
• Communicate effectively with others
• Exhibit a high degree of professionalism in interacting with all stakeholders of the school community (administration, teachers, students, parents, support staff)
• Function within the framework of the school environment (class periods, bell schedules)
• Possess excellent organizational skills
• Manage and prioritize a variety of requests and tasks.

Application Closing Date
Friday; 20th May, 2022.