Tele-collection Call Officer at Winock Lending Limited

Winock is a holdings company incorporated in Nigeria to provide an ecosystem of sustainable services to micro businesses through duly registered and licensed subsidiary companies. We are inspired to provide services to micro businesses because they contribute significantly to economic sustainability and social wealth creation.

We are recruiting to fill the position below:

Job Title: Tele-collection Call Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Keep tracking outstanding debts through phone calls
• Follow-up with ALL promises to pay in a timely fashion.
• Contacting customers daily / weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedback daily/weekly.

Requirements / Specification

• Minimum Qualification: HND / B.Sc
• 2 years of work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and Hausa language
• Agile, Teachable and willing to learn
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills
• Persuasive, sales / marketing and analytical skills will be an added advantage.

Application Closing Date
29th August, 2022.