Tele-Loan Recovery Officer at BFree Nigeria Limited

BFree was founded by digital lending professionals that were deeply unsatisfied with the established debt recovery practices in Nigeria. Debt recovery is a painful process for both companies and individuals with lots of negative user experience. We are here to revolutionize the process using an integrated, data-driven recollection approach to identify and recover funds from delinquent customers.

We are recruiting to fill the position below:

Job Title: Tele-Loan Recovery Officer

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Description

• We are looking for Female Loan Recovery Officers to maintain a complete debt collection portfolio, and work with delinquent clients to resolve non-performing loans.

Job Responsibilities:

• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and negotiating suitable payment plans.
• Following up with clients on previous payment arrangements.
• Maintaining customer payment records.
• Responding to customer queries.
• Maintaining accurate, up-to-date customer account information.
• Reporting daily progress against targets to the Team Leader.

Academic Qualifications and Other Requirements

• B.Sc. / HND experienced in Banking or any financial field that deals with debt recovery is preferred.
• Minimum of 1-2 years of experience.
• Previous experience working as a Collections Officer.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Working knowledge of Microsoft Office Suites.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.

Application Closing Date
15th December, 2020