Telesales Agent at Proten International

Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Processes and Technology closely with its business strategy and vision.

We are recruiting to fill the position below:

Job Title: Telesales Agent

Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

Contact potential or existing members to inform them about a product or service
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects member’s information in the database to the field sales agents
Handle grievances to preserve the company’s reputation
Go “one more” to meet sales quota and facilitate future sales
Listen to the members’ needs to generate repeat sales.
Gather and document members’ information on transactions and reactions to products.
Keep up to date on all products’ knowledge and information
Pursue promising leads with persuasion and persistence
Assist in resolving member complaints/disputes
Commit to the team and individual quotas/goals
Meet company expectations for excellent customer service
Maintain a friendly, professional tone at all times

Key Requirements

Interested candidates should possess a Bachelor’s Degree or HND qualification
Proven experience (minimum of 2 years) in telesales or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Problem solver, perfect written and spoken communication
Analytical profile with experience in customer service, telemarketing, and customer experience.
Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
Comfort in ambiguity, you seek adventure and an accelerated career path.
Ready to get your hands dirty, because you will have to “roll up your sleeves”
Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
Fluency in English and other Nigerian languages.
An empathetic, inclusive and curious attitude
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Cool-tempered and able to handle rejection
Great sales ability.
Ability and willingness to learn about products and services specifications and benefits
Patient and friendly personality
Team player
Outstanding telephone etiquettes
Ability to manage stressful situations and strict deadlines
Highly motivated individual
Ability to work independently and collaboratively.