Telesales Agents – Internship at Cornerstone Staffing
CornerStone Staffing – Our client, a big player in the FMCG Industry is recruiting suitably qualified candidates to fill the position below:
Job Title: Telesales Agent – Internship
Location: Lagos
Job Description
- This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Your job as a Telesales Agents is to:
- Give customers the best options on their purchase
- Give product information
- Increase our sales via varied communication channels
Responsibilities
- Respond to customer questions in a timely manner either via phone, email and chat
- Attract potential customers by answering questions/suggesting information about our products and services
- Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Challenge and influence hotel to improve service level and operational standards
- Build and maintain strong working relationships with staff
- Completion of service reports by collecting and reporting on call log information
- Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
- Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues
Knowledge, Skills, and Experience
- Minimum of a B.Sc/HND required in any field.
- At least 1 year of Call Centre and/or Telemarketing/ Telesales experience
- A proven track record of working in a customer service environment is required
- Flight Ticketing skill is an added advantage
- Eloquent and customer-oriented, with experience in cold calling
- Effective communication and interpersonal skills (both written and verbal)
- Highly persuasive and comfortable with handling customer’s objections
- Thrive in a fast-paced environment to consistently meet or exceed sales targets
Application Closing Date
30th June, 2019.
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