Telesales Specialist at RPL Logistics Limited

RPL Logistics is an internationally afiliatedlogistics company located in Lagos. We provide the best logistics services to our customers.

We are recruiting to fill the position below:

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

We are looking for an enthusiastic Telesales Specialist to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting our services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.

Reach out to existing and potential customers to present our product and service offering
Learn details about our product and service offerings
Address any questions or issues customers may have
Communicate with customers to understand their requirements and need
Offer solutions based on clients needs and capabilities
Direct prospects and leads to the sales team
Keep an updated customer database
Measure identified KPIs
Always strive towards meeting sales quota
Track and document calls and sales
Update client records
Prepare and present achievements and KIPs
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information

B.Sc / BA
Minimum of 3 years experience in telesales
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints.