Terminal Operations Manager at God is Good Motors (GIGM)

God is Good Motors (GIGM) – Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

We are recruiting to fill the position below:

Job Title: Terminal Operations Manager

Location: Lagos

Details

Ensure day to day terminal operations run smoothly.
Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
Disseminate information as communicated by Management to terminal staff members
Communicate shortage or surplus of buses at the terminal to the Control Unit.
Ensure all buses blown to the terminal are effectively tracked in transit.
Resolve minor grievances or disputes that do not require escalation.
Conduct weekly price survey forwards reports to the Snr Operations Officer(s).
Ensure the terminal facilities are efficiently cleaned and maintained.
Ensure the terminal meets its performance and safety targets
Ensure the timely use of appropriate software/ tools for all operational processes.
Ensures all Experience Officers remit accurate “sales” to the accountant.
Proactively attend to guest’s questions and queries and deliver high standard of customer experience.
Identify opportunities to improve the interface and our service to Guests and relay the potential to Field Operations for follow up
Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards guests etc
Promote GIGM services to encourage greater use of online booking platforms (Website and App).
Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
Develop and implement terminal staff shift schedule in compliance with standards set by Management.
Perform other duties as required or as assigned.