Training & Quality Assurance Officer at IPNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Training & Quality Assurance Officer

Job ID: 117
Location: Victoria Island, Lagos
Function:Customer Experience & Advocacy
Reporting to: Customer Retention & Experience Coordinator
Travel Frequency: To be discussed
Department: Customer Experience & Advocacy

Purpose of the Job

Improve business processes within CEA, introducing innovation into the process that can impact results, enhance customer experience.

Expected Key Results

CEA Policies and Process Documentation & Database Management
Training
Quality Assurance
Monitoring, measuring and providing feedback and recommendationsSpeed of service.

Educational Qualifications & Functional Skills

Graduate in Business Management.
Customer Experience
Business Process knowledge.
Communication skills.
Listening Skills
Proficient with use of Ms Excel , word and other online application Business Process knowledge Team player with relationship building skills.
Good interpersonal Skills
Hard working
Accountable
Innovative
Self Motivated.