Travel Clerk (Maternity Cover) at the British High Commission (BHC)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

We are recruiting to fill the position of:

Job Title: Travel Clerk (Maternity Cover)

Location: Abuja
Type of Position: Fixed Term
Duration of Post: 4 months
Job Category: Foreign, Commonwealth and Development Office (Policy & Political roles)
Job Subcategory: CSSF (Conflict, Stability and Security Fund)
Grade: A1 (L)
Working Hours Per Week: 37
Start Date: 21 February 2022

Main Purpose of Job

To support the effective day-to-day running of the OP TURUS travel desk, providing a quality and efficient service to staff and stakeholders in compliance with FCO policy and post regulations.

Roles and Responsibilities

Plan and run an efficient travel-booking scheme.
Provides information concerning fares, availability of flights and accommodation.
Provide excellent and efficient solutions to problems that may arise with travel bookings. Support to the overall OP TURUS travel unit within the budgeted resources.
Provides answers about travel policies and processes.
Confers with clients by telephone, writing or in person to answer questions regarding services and travel preferences.
Process information-compiling, categorization, calculating, auditing and verifying data within the budgeted resources.
Dispatch of official documents, Filing and Record Keeping
Other duties as may be assigned by Line Manager.

Essential Qualifications, Skills and Experience

Previous experience in Travel administration e.g. in travel agent role.
Customer service orientation and attention to details at all times.
Experience of working in a Team to deliver a quality service in a high-pressure environment.
Ability to handle multiple assignments and prioritise.
A good command of English language – both verbally and in writing.
Flexible approach to problem solving with an ability to think on their feet
Demonstrate good interpersonal skills.
A self-starter able to work with minimal supervision. A positive attitude is essential.
Good organisational skills – capable of working quickly and accurately.
Proficient use of Microsoft Office tools.

Desirable Qualifications, Skills and Experience: