Upscale Restaurant Manager at Louis Valentino Prixair (LVP)

Louis Valentino Prixair [LVP] is a proud indigenous Nigerian conglomerate which operates a wide range of businesses, including Real Estate Development & Investment, Property Management, Hotel Operations, Cleaning and Laundry services, Catering services and Media. A leader in each of our sectors of business, we offer integrated and advanced solutions for customers across multiple industries.

We are recruiting suitable candidates to fill the position below:

Job Title: Upscale Restaurant Manager

Location: Abuja
Job Type: Permanent

Job Summary

The Upscale Restaurant Manager will be responsible for the effective execution of service.
You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met.
This position will be in charge of managing and staffing the entire front of the house staff.
This is a fine dining restaurant which is open 7 days per week.

Job Description

Hires, trains, and develops all FOH restaurant staff in fine dining service standards;
Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars;
Organizes and conducts pre-shift and departmental meetings daily;
Maintains communication with all departments to ensure customer service needs are met;
Creates seating charts and station assignments daily, following up with support staff of daily expected business;
Maintains all reservation systems and books to accommodate business demands;
Creates side work assignments and ensures completion with wait staff;
Maintains the highest level of service to client/guest, ensuring their satisfaction;
Maintains cleanliness and presentation of dining room area;
Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner.

Qualifications, Skills & Competencies

Bachelor’s Degree preferably in Hospitality, or equal fine dining experience
At least 5 years of upscale fine dining with at least three year of management experience
Cash handling and reconciliation of cash banks and POS systems
Ability to hire, develop, train, coach and counsel hourly associates
Ability to plan, market and execute special events/promotions
Ability to monitor and track budgets and expenditures
Excellent written and verbal communication skills
Excellent knowledge of customer service techniques and current service standards
Must be able to remain poised and focused under pressure
Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
Conformity to the highest standards of personal integrity and ethical behavior
Professional appearance and demeanor required.