Vigilance Strategy & Monitoring Specialist at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the vacant position below:

Job Title: Vigilance Strategy & Monitoring Specialist

Location: Lagos
Reporting To: Vigilance Strategy & Monitoring Lead
Job Type: Full time

Role Purpose

Will be responsible for assisting Vigilance strategy & Monitoring Lead in carrying out the unit strategic activities

Responsibilities

Overall responsibility for the BU vigilance activities and deliverables
Responsible for overall team development
Provide commercial loss reports of the BU to management.
Enforce sanctions on consumers resorting to theft or illegal use of electricity
Coordinates investigation of complaints assigned and providing technical inputs on various investigations.
Spot/periodic customer meter recertification and validation for energy accuracy
Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
Periodic Energy and commercial loss audit
BU Performance reporting
Analysis of MIS reports, provide monitoring oversight for team members/field commercial for effective close out of all escalated issues/complaints.
Provides Coaching and Mentoring for team members
Joint responsibility for commercial loss reduction initiatives for the respective BU
Carry out any other duty as requested by the Team lead, Head, Vigilance strategy & Loss reduction, BU management and any other recognized stakeholder

Requirements
Minimum qualifications:

This role requires a first degree or its equivalent diploma qualification
Requires at least 6 years relevant work experience

Technical Competencies:

Good Knowledge of metering infrastructures
Familiarity with the various types of electricity metering infrastructure
Sound knowledge of the electricity supply chain value system
Sound Knowledge of the electricity regulatory codes and requirements
Energy audit/accounting capabilities
Business Acumen
Exemplary Customer Orientation
Planning and Organizing
Training/Resource Facilitation
Relationship Management
Knowledge of various forms of meter manipulations and other forms of energy theft