Virtual Machines Technical Support Engineer – Stage 2 at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Virtual Machines Technical Support Engineer – Stage 2

Ref #: 244781
Location: Lagos

About the Role

Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization.

What You’ll Be Doing

Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization.

What You’ll Need

Up to 2 years experience in technical or customer support
Strong researching, problem-solving and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Passion for technology and learning
Some exposure to Microsoft technologies.

What We Offer