Waiter & Waitress at Eric Kayser

Eric Kayser, a fast-growing Hospitality Company with branches in Victoria Island and Ikoyi, Lagos State, is looking for ambitious and skilled candidates to fill the positions below:

Job Title: Waiter & Waitress

Location: Ikoyi / Victoria Island, Lagos
Employment Type: Full-time

Job Description

We are looking for ambitious, hardworking, skilled Waiter or Waitress to take orders and deliver food and beverages to our customers in the most professional manner.
In this position, Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Responsibilities

Greet and escort customers to their tables.
Provide excellent wait service to ensure satisfaction.
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
Prepare tables by setting up linens, silverware and glasses.
Inform customers about the day’s specials.
Offer menu recommendations upon request.
Up-sell additional products when appropriate.
Take accurate food and drinks orders, using an order slip or by memorization.
Communicate order details to the Kitchen Staff.
Serve food and drink orders.
Check dishes and kitchenware for cleanliness and presentation and report any problems.
Arrange table settings and maintain a tidy dining area.
Deliver checks and collect bill payments.
Meet with restaurant floor manager to review daily specials, changes on the menu and service specifications for reservations.
Follow all relevant health department regulations.
Provide OUTSTANDING customer service to guests.

Requirements

Qualification: Diploma, OND in any field of study.

Years of Experience:

Minimum of 2 years experience obtained in a well-structured restaurant of a reputable organization. Experience in a fine dinning restaurant will be an added advantage.

Skills / Abilities

Excellent customer service skills
Good physical abilities
Critical thinking and time management skills
Patience, Personality and Perseverance abilities
Active listening, effective communication skills with great team spirit
Excellent presentation skills
Basic math skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Flexibility to work in shifts
Food safety training is a plus.